Subscriptions & Refunds Policy

1. Billing Through Google Play

All subscription upgrades, recurring billing, and payments for Kestro Plus and Kestro Pro are processed through the Google Play Store billing platform. Craftylane Studios does not directly collect, view, or store your payment card numbers, UPI PINs, or bank account credentials.

2. Household-Wide Coverage

Unlike business software that charges for each user seat, Kestro charges on a per-household basis. When the Household Admin subscribes to Plus or Pro, all invited family members automatically receive full tier benefits on their personal devices at zero additional charge.

3. How to Cancel Your Subscription (3 Taps)

You have full control over your subscription at all times. You can cancel auto-renewal in three taps directly on your Android phone without contacting support:

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon in the top-right corner → select Payments & subscriptions.
3. Tap Subscriptions → select Kestro → tap Cancel subscription.

Upon cancellation, your subscription remains active until the end of your current paid billing period (monthly or annual). You will not be billed again.

4. What Happens Upon Downgrade

We never hold your family data hostage. If you cancel your subscription and transition to the Free tier:

• All historical transactions, past category records, and monthly summaries remain preserved.
• You can continue logging expenses under the Free tier (up to 3 family members).
• If your household previously had more than 3 members, existing members retain read access to past history, but inviting new members is paused until the count is adjusted.

5. Refund Policy

Because transactions occur through Google Play, refund requests are evaluated and issued in accordance with Google Play's standard consumer refund policies:

• Within 48 hours of purchase: You can request a refund directly from Google Play via their online self-service tool at play.google.com/store/account/orderhistory.
• After 48 hours: If you experience technical defects preventing app usage, contact our support team at [email protected] with your Google Play Order Number (GPA.xxxx-xxxx-xxxx-xxxxx). We will review verified technical failure cases with Google Play support.